• All orders over $250.00 will need to be signed for upon delivery.
• Most in stock orders ship out same day if ordered before 3pm EST, after that, the order will be shipped the following business day (over-sized orders may take longer).
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-4 business days to arrive to us and will be promptly shipped to you. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• SPECIAL ORDER PARTS that are EXPEDITED ORDERS will ship once the part is received.
• Oversized shipments will be additional freight and should be calculated at checkout; you will be contacted prior to shipping for approval if the amount is incorrect and needs to be adjusted.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

*Local pick up is at our dealership in Winston Salem NC.*

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.

• Contact us to arrange for any returns.
• RETURNS WILL NOT BE ACCEPTED WITH OUT PRIOR APPROVAL.
• Return request need to be within 30 days of receipt.
• A copy of the invoice will need to be included with the return. DO NOT WRITE ON, REMOVE, OR COVER ANY INFINITI PART NUMBER LABELS.
• There is a 15% restocking fee charged against all returned parts.
• Parts must be re-saleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts and harnesses are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• We must be notified of any damages or missing parts within 48 hours of receipt of goods.
• Any repairs must be approved by Infiniti Wholesale direct prior to the completion of the repair.
• If no VIN# is entered when ordering parts, buyer must pay for return shipping on incorrect parts ordered. No credit will be given on original shipping charges. With the VIN#, we are able to make sure that the part ordered is the correct one for the vehicle before shipping. If the error is on our part (example: part pulled wrong, etc.) then we will gladly take the part back and issue a full credit. Since the online catalog is not the "official" Infiniti catalog, we can not guarantee the accuracy of part numbers in the online catalog. Please provide us with your VIN# upon checkout so we may verify that the part ordered is correct for your vehicle. In the even that there is a catalog error, we will contact you and see if you would like to change your order. In the event the catalog provided a number that was incorrect, we DO NOT match the price of the correct part. We will refund your entire order before shipping out, and allow you to purchase the correct part on a new order.

Core Returns

Customer is responsible for return shipping of core.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.